Frequently Asked Questions
Everything you need to know about Honeybalm products, shipping, and our glow-boosting secrets.
Are Honeybalm products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with soothing, natural ingredients specifically designed to be gentle on all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund or exchange, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Honeybalm is 100% cruelty-free. While we use ethically sourced honey and beeswax in select items, we also offer a wide range of strictly vegan-friendly products.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.